We at Langham place surgery utilise data from I Want Great Care to help improve your patient experience. Once our patients have had an appointment at the Surgery, they are invited to complete the questions below via a text message invite:
Thinking about your experience of this service:
Overall, how was your experience of our service?
Very good
Good
Neither good nor poor
Poor
Very poor
Don’t know
Were you involved enough in decisions made about your care and treatment?
Not at all
Totally
Was the surgery clean? (If applicable)
Not at all
Totally
Were the receptionists helpful? (If applicable)
Not at all
Totally
Is it easy to get an appointment (either by telephone and/or at the surgery)?
Not at all
Totally
Please tell us why you gave your answer…….
Please share your experience………..
Please tell us about anything that we could have done better………..
Please share your experience…………..
I identify with
Male
Female
Other
Prefer not to say
How old are you?
What is your ethnic group?
Do you have any of the following long-standing conditions?
A long-standing physical condition
A learning disability or additional learning needs
A mental health condition
A neurodevelopmental condition (e.g. ADHD, autism)
Asthma
Blind or a visual impairment
Cancer
Chronic heart disease
COPD
Deafness or hearing impairment
Diabetes
Epilepsy
HIV
I do not have a condition
I am: The service user/patient A carer A colleague/member of staff
Thank you to all our patients who have taken the time to respond, please see below for our monthly data:
August 2025
Average score this period is 4.5
